The Wine Vine maintains full ownership of the products until full payment has been obtained. It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent via XXXX from our warehouse in XXXXXX. Your order will be sent within 1 business days after it has been placed.  Please note all orders are shipped Monday through Friday only. There is NO weekend or Holiday shipping. All orders received before XX:XXpm EST same business day will be shipped out that day.


The normal delivery time from the package has left our warehouse is:

X-XX Business days

  • X-XX working day to the United Kingdom
  • X-XX working days to Europe
  • XX-XX working days to the remaining destinations


If nobody is at the address when XXXX makes the delivery, a note is left in the mailbox and XXXX will not leave the package. Another attempt to deliver will be made the following business day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the XXXX note in your mailbox, contact them to arrange another delivery address, time or tell them the package can be left in your back yard etc.


You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.

The freight charge depends on your delivery address.


How much is the freight charge?

We ship all over XXXXX, and the freight charge depends on your delivery address and your purchase amount. Find your delivery zone below and see the freight charges – as well as your freight free limit.


United States

Flat-Rate Freight Charges: USD $XX.XX
Free delivery over: USD $XX.XX


Rest of the World

Flat-Rate Freight Charges: $XX.XX
Free delivery over: USD $XX.XX



Return Policy

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.


If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within XX days of receipt for a refund.

When we receive the product, we will refund the value of the purchased the product, but not the original freight.


All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.


You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.



How to return a product

A detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them. Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund.

Please enclose a return form with the returned products. You can download the return form here.


Our return address is:
The Wine Vine

142 B Highland St.

Worcester, MA 01609


It can take up to XX days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within XX hours.